This policy will explain how we process, collect, manage and store your details and how your rights under the GDPR, DPA & PECR are adhered to.
When you place an order for a product, we will collect some information including your name and email address which will only be used to contact the customer with updates on the status of their order. This information is stored securely for use with subsequent orders, and a history of products ordered by each customer will be retained. This order history is not shared with any third parties, and customers can request access to the contact details and order history we hold for them at any time, as well as requesting the erasure of all information held if required.
To request access to or erasure of your customer order information and history, please contact us and we’ll aim to respond within 48 hours.
We use Google Analytics to better understand how visitors use our website and to do this our site places cookies (small text files) on devices that are used to access it. Cookies will anonymously record information such as a visitor’s location, age group, and gender, as well as the type of device used, which pages were viewed and for how long, inbound referrals (how a visitor reached our website), and links clicked. By clicking ‘Accept’ on the low banner when you visit our site, you agree to the placement of cookies on your device.
Data collected by our website’s cookies are stored for 14 months (Google Analytics’ minimum) and this information is not shared with any other parties during this time. Your web browser should provide you with the controls to manage and delete cookies from your device, please refer to your web browser options for more information.
Read more about how Google Analytics safeguards your data.